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FAQ

The Answers You Need

ARE CLASSES HELD ONLINE?

As a student you have anytime online access to your Digital Art Academy classes. Just log into your Digital Art Academy account, which is started automatically when you join your first class, and you can access the course content from any device with an internet connection.

WHAT DO I RECEIVE FORM JOINING A CLASS?

Each class is composed differently; however, within the course, you will find all the resources you need to complete the featured artwork. Typically, each class receives high-definition (HD) video content and custom brushes, along with high-resolution JPEGS to use as references. On top of that, some classes have custom canvases, papers, custom palettes, as well as instructional PDF to guide you along on your journey.

WHAT ARE MY PAYMENT OPTIONS?

Digital Art Academy offers payment options through PayPal or Stripe. If you need other options, please feel free to contact us.

CAN I DOWNLOAD MY COURSE CONTENT?

Yes, you can download all the course content. It is yours to keep forever

CAN I STREAM MY CONTENT?

Yes, you can stream your course content or download it to watch offline. Both options are available for your convenience.

WILL I HAVE SUPPORT DURING MY CLASS?

Some of the key features of Digital Art Academy are the ability to ask your instructor questions, get personalized responses, view and share projects, participate in discussions with your classmates, attend a live webinar session each month and keep all class material.

CAN I GET A REFUND?

Due to the digital download nature of Digital Art Academy classes, refunds are not available.

WHAT IS RUZUKU ?

Ruzuku is a learning management platform, which hosts our class content. Ruzuku enables students to engage with their instructor as well as fellow classmates or privately with the instructor.

WHAT ARE THE TECHNICAL AND SOFTWARE REQUIREMENTS?

A working copy of Corel Painter 2018 or greater is required as well as a system that is capable of running Corel Painter. Remember that you can download a 30-day trial version of the software to use for this class.

You will also need a Wacom pen tablet and stylus or a comparable tablet like Huion, Ugee, or Surface Pro. Using a mouse is not the optimal tool for digital painting.


Please Note: Some classes are written for only the most current Corel Painter release.

WHO ARE THE TEACHERS FOR DAA?

Digital Art Academy offers online digital art painting classes, which are taught by world-renowned instructors who love Corel Painter.

WHAT BROWSERS AND OPERATING SYSTEMS ARE COMPATIBLE WITH MY CLASS?

Web browsers and operating systems supported by Ruzuku.


Students:

Browsers: Please use the latest version (or the one before that) of Internet Explorer, Firefox, Safari, Chrome, or a modern mobile browser such as Mobile Safari.


Operating Systems: Please use the latest two versions of Windows or Mac.

If you have further questions, feel free to reach out to us.